# Delivery Rules

**Welcome to Apleefix eCommerce.**

Our goal is to deliver your ordered products safely, accurately and as quickly as possible to your address.

## 1. Delivery Time

After order confirmation, usually:

* **Within Dhaka:** 1–3 working days
** **Outside Dhaka:** 2–5 working days
** **Remote areas:** 3–7 working days

Delivery Time may be slightly longer in special circumstances.

## 2. Delivery Charge

Delivery Charge may vary according to product type, weight, Delivery Location and Courier Service.

The applicable Delivery Charge will be communicated to the Customer before confirming the order.

## 3. Cash on Delivery (COD)

For products where COD facility is available, the Customer can pay the price at the time of receiving the product.

COD facility may not be available for some specific areas or products.

## 4. Order Confirmation

After placing the order, the Customer may confirm the order by calling/SMS/other means on the Mobile Number provided by the Customer.

If the Customer cannot be contacted, the Order Delivery may be delayed or cancelled.

## 5. Delivery Address

The Customer must provide the correct information at the time of ordering:

* Name
* Mobile Number
* Complete Address
* District
* Area/Thana
* Required Landmark

Additional Delivery Charges may apply if delivery fails due to incorrect or incomplete Address.

## 6. Courier Delivery

We may use different Courier/Delivery Services as required.

If there is a Delivery Delay due to Courier Company, Delivery Rider or Delivery Partner, we will try to update the Customer as required.

## 7. Delivery Attempt

The Courier Rider may contact the Mobile Number provided by the Customer.

If the Customer does not pick up the phone, is not available at the address or does not want to accept the Delivery, the Delivery may be re-attempted.

Additional charges may apply for repeated delivery attempts.

## 8. Product Receipt

Customer should check the external condition of the package upon receipt of delivery.

If the package appears to be excessively damaged or abnormal, the Customer can inform the Delivery Person and take pictures/videos as needed.

## 9. Partial Delivery

If an order has multiple products, the products may be delivered separately or at different times due to Stock Availability or Seller's Processing.

In this case, separate Delivery Charges may apply as needed.

## 10. Delivery Delay

Delivery may take longer than the scheduled time due to the following reasons:

* Natural Disaster
* Flood or Heavy Rain
* Political/Social Situation
* Courier Issues
* Government Holidays
* Wrong or Incomplete Address
* No Contact with Customer
* Product Stock or Processing Issues

## 11. If Delivery Failed

If the order delivery fails due to customer absence, wrong address, phone off or refusal to accept delivery, the order may be canceled.

Additional delivery charge may apply if delivery is re-delivered.

## 12. Delivery Charge Refund

If the delivery fails or the order is canceled due to the customer, the delivery charge refund may not be made.

However, if the delivery fails due to the seller's mistake or a problem on our side, the matter will be verified and necessary measures will be taken.

## 13. Order Tracking

If the tracking facility is available, the customer can be given a tracking number. Using the tracking number, the customer can know the delivery status of his order.

## 14. International Delivery

Currently, our delivery service is mainly applicable for **Domestic Delivery in Bangladesh**.

If there is international delivery, it will be mentioned separately on the Order Page of the relevant product.

## 15. Policy Changes

Apleefix eCommerce reserves the right to change or update these Delivery Rules as needed. It will be effective after the new rules are published on the website.

## Customer Support

For any questions, issues or complaints regarding delivery, please contact our Customer Support Team.

**Apleefix eCommerce**
**Safe Delivery, Easy Shopping.**